Every purchase is backed by our 100% satisfaction guarantee!
If you are not entirely satisfied with your purchase, you have 7 days following the reception of your order to contact us with your order number and the reason for return.
• by telephone at (450) 687-7678
• by email at info@party-expert.com
Shipping charges and return shipping charges are not refundable
We will pay for the return shipping charges only when the following problem occurs:
• If you received the wrong item by mistake. Whether it's the wrong style, colour or size, we will exchange it for the correct item and pay for the shipping costs.
However, the item must be returned within the 7 days following the reception of your order.
• If the item has a manufacturers default. We will exchange the item and pay the return shipping.
• However, the item must be returned within the 7 days following the reception of your order.
When proceeding with an exchange as a result of any kind of dissatisfaction or if the product received was not the right one, all items returned that are broken, missing pieces or without their original packaging will not be credited. Please verify that all parts are in the original packaging before returning the item. Please be advised that a restocking fee of 15% will be required for all returns of more than 5 items. The latter does not apply to items that were received broken or items that were received as mistakes.
For your protection, we recommend returning your items via Canada Post, insured with delivery confirmation. Party Expert will not be responsible for loss or theft of returned orders.
Once received, please allow 2 to 3 weeks for your credit to be processed. All refunds will be according to the original method of payment.
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Halloween return policy:
All Halloween items, costumes and costume accessories are final sales and are not eligible for refund. If a costume is too small, it will be possible to exchange it for another size.
Returns must be sent to the following address:
Party Expert - Internet Return
1633 Boul. Le Corbusier
Laval, Québec H7S 1Z3
Items that are non-exchangeable, non-refundable and are sold as a final sale: Costumes, Halloween accessories, wigs, makeup, masks, teeth, facial hair, false eyelashes, hats, socks, undergarments, tutus, and all sale items.
